Member Representative II (Insurance Customer Service Rep)

Posted: 03/10/2021

Overview

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
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The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
 
 

Responsibilities

The Auto Club Group is seeking prospective Member Representative II’s who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.  You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 10+ million members.

In this position, you will have the opportunity to:
  • Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.

  • Route members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information, and all necessary and pertinent information in accordance with Company and National AAA approved procedures.  

  • Provide cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer.

  • Respond to customer inquiries and refers to an agent when appropriate. 

  • Provide a high level of administrative support to Travel and Insurance Agents during peak periods.

  • Provide customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. 

  • Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. 

 

With our powerful brand and the mentoring we offer, you will find your position as a Member Representative II can lead to a rewarding career at our growing organization.

read more

The Auto Club Group is seeking prospective Member Representative II’s who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products.  You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 10+ million members.

In this position, you will have the opportunity to:
  • Provide a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.

  • Route members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information, and all necessary and pertinent information in accordance with Company and National AAA approved procedures.  

  • Provide cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers, and balancing a cash drawer.

  • Respond to customer inquiries and refers to an agent when appropriate. 

  • Provide a high level of administrative support to Travel and Insurance Agents during peak periods.

  • Provide customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. 

  • Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. 

 

With our powerful brand and the mentoring we offer, you will find your position as a Member Representative II can lead to a rewarding career at our growing organization.