Insurance Sales and Service Representative

Posted: 03/10/2021

Overview

AAA - The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second-largest AAA club in North America.
 
 
 

Responsibilities

In this position, you will have the opportunity to:
  • Provide support to the Field Sales environment by developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals and amendments, and resolving customer problems.  

  • Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. 

  • Respond to inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various membership and insurance products. 

  • Recognize and promote cross-sales opportunities within the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures. 

  • Provide support to Agents by assisting customers with questions and service-related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads. 

  • Provide advanced technical and product information in response to the customer’s questions and/or problems to ensure the achievement of quality and customer service goals. 

  • Rewrite and reinstate insurance policies according to underwriting and business rules. 

  • Requote and initiate paper or point of sale transactions required to amend or add insurance coverage (change address, etc.). 

  • Contact members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations