Client Services Rep Downers Grove, IL

Posted: 02/21/2021

Responsibilities:
- Handle incoming client calls, chats, emails, and support tickets from clients seeking assistance with their website while providing excellent customer service.
- Basic website content updates, photos, e-mail set-up, and support, etc.
- Conduct outbound calls regarding client education, billing, questionnaires, surveys, and/or approvals.
- Advise clients on their overall web presence and upsell on additional products, when appropriate.
- Perform quality assurance on client requests and new product releases.

Requirements:
- Strong customer service skills, including, active listening, positive attitude, and the ability to stay calm during stressful situations
- Clear verbal and written skills aimed at understanding customers’ needs and providing appropriate resolution
- Flexibility to work in an ever-changing environment
- Exceptional organizational skills and adaptability
- Telephone-based client support or customer service experience
- Basic HTML knowledge (Recognition, do not need the ability to write code)
- Knowledge of Social Media (Facebook Businesses)
- Proficient in Microsoft Office