IT Analyst l - Public Safety Area

Employment & Employer Services
Job Description
- Provide technical support to users via telephone, internet, email or onsite visit.
- Resolves hardware and software problems expeditiously and with minimum disruption to computer system users and coordinates hardware repairs with vendors, when appropriate.
- Installs personal computer related hardware and software according to schedule, scope of objectives, and standards.
- Installs/configures new equipment.
- Maintains desktop, terminal, and printer hardware & software documentation.
- Supports on-call schedule and response to priority incidents as needed.
- Provide weekly status report regarding projects in progress.
-Perform general maintenance tasks, troubleshoot and repair computer systems, applications, and peripheral equipment for various customers.
- Keep up to date on the latest security threats and assist in patching.
- Maintain helpdesk database and receive and order materials as requested
Job Requirements:
Network Connectivity to PC troubleshooting is needed.
Considerable knowledge of Windows 7, 8 and 10 (to include remote assistance).
Considerable knowledge of Office 2010, 2013 and 365 (Primarily Outlook and PST files).
Considerable knowledge of Google Applications (email, docs, calendar, sheets, draw, etc.).
Ability to support remote users at their home office, hotel, or customer site utilizing remote tools and ability to guide user through troubleshooting over phone working with VPN and remote access support issues.
Considerable knowledge of small business and enterprise office networks utilizing DSL/Cable Modem Routers and ability to troubleshoot laptop and desktop hardware is also needed.
Ability to determine whether an incident’s root cause is the result of hardware or software failure and to troubleshoot laptop and desktop issues as needed.
Ability to read, analyze, and interpret technical procedures.
Completion of Industry related certification such as CompTia’s A+ and Network+, Microsoft Certified Professional.
Contact Information