Associate Business Analyst
Employment & Employer Services
|Provide technical support to users via telephone, internet, email or onsite visit.
Develop functional specification requirements in response to requests for systems changes by the customer.
Ensure the functional requirements of the business are met by the programs and programming changes that are produced by development staff by undertaking a thorough and comprehensive set of tests.
Define, update and distribute key documentation material and Training / Coaching assistance.
Fast response times for problem identification and solution proposal
Provide Quality Assurance testing of the systems and programming changes being made.
Work with Business Analyst to understand their requirements for any given change
Articulate these requirements via a written specification appropriate to the size of change being requested
Manage communication of the initial estimates for a piece of work back to the project management team.
Work with the technical development (programming) staff to ensure that the change is developed and that any questions arising from the developers are answered in a timely and accurate fashion.
When development is complete, or at key milestones, ensure the quality of the work product by undertaking (user acceptance) testing. This may include the development of test scripts to ensure the repeatability and automation of the testing.
Manage the input of relevant external suppliers where they are providing a service as part of the change being developed.
If the change requires alterations to other systems, not under the control of the Business Analyst, then work with Project Management/Business Analyst SME and the groups responsible for those other systems to ensure requirements are coordinated and understood by all concerned.
Coordinate the delivery of software and software updates to customer
Perform project coordination tasks as assigned
Other duties as assigned.
Experience working both independently and in a team-oriented, collaborative environment is essential.
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Ability to read communication styles of team members and clients who come from a broad spectrum of disciplines.
Effective verbal, written and interpersonal communication skills
Ability to travel (locally)
Ability to read, analyze, and interpret technical procedures.
Ability to write reports and routine business correspondence.
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of complex instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is required to use a computer.